Comprehensive & Powerful
Our nursing agency software package is comprehensive and deep-reaching. It provides
features to systemise many aspects of running a nursing agency, reducing
your reliance on multiple packages and the resulting disparate data pools, which
cause so many businesses problems. The software caters for Qualified Nurses and
Carers, making it suitable for community, hospital and care-home staffing.
The system runs on a web-server, located on the network - and publishes to the
outside world. This gives internal and external secure access to clients and nurses to access
the appropriate functions and data of the software from anywhere. The software encompasses
everything from recruitment, references and checks to training records, bookings,
availability, timesheets, pay and performance monitoring.
The system is feature-packed, and we'll try to cover some of the core features
here.
Nurse / Carer Records
The software supports a comprehensive nurse / carer record. The record tracks all
contact details, training, qualifications, certifications and performance. The email
address and mobile number of the nurse are used to automate communications with
the nurse, greatly reducing the time you must spend on the telephone. Reporting
ensures that you are always aware of data completeness, and our principle of "manage
by exception" means that the system prompts you when data is missing of is becoming
stale. You will also be alerted when training or certification is due for renewal.
The software allows you to capture a photograph of each carer / nurse, and track
important checks that must be done with respect to residency and permissions to
work in the UK.
Client Records
Client database records allow you to capture all of the detail you need about your
customers. The software is configured so that each ward within a hospital should
be set up as a separate client. This allows for rates of charges (and pay, if required)
to be configured and negotiated on a ward-by-ward basis.
Any feedback on your performance or your nurse / carer performance given by a client
is recorded against their record so that you can track customer satisfaction and
improve your performance or service where it is weak.
Recruitment, Interviews & References
Recruiting nurses and carers is a time consuming task, and must be done properly
to ensure that you can offer the best possible service to your clients. The software
aids you with the whole process.
The candidate can fill in an on-line job application
form. They specify the contact details of at least 3 references on this form.
The software then automatically emails the referees, asking them to complete an
on-line reference for the candidate.
The software makes provision for booking an interview into the diary - and will
send a text message to the candidate, which they can reply to, asking them to confirm the data.
Nurse Checks & Training
The software helps you to track each nurse and carer's status with respect to qualification,
compliance and training. PIN numbers and certificate numbers are captured, and expiry
dates are specified.
When training or certification is due to expire the software's "manage by exception"
routines will inform you, so that you can ensure they are renewed. For your protection,
and the protection of your clients, if certain items have expired or are missing,
they will preclude the nurse or carer from being available to book against shifts.
Nurse Self Assessment / Performance Review
The software supports both self assessment and client feedback for nurses' and carers'
performance. The software tracks when a nurse or carer last self-assessed, and sends
an email inviting them to complete an on-line form.
All performance reviews are stored against the nurse for future reference.
Nurse Availability
Nurses and carers availability diaries are compiled by the minute, and on a day-by-day
basis. However, a powerful "simplifying" overlay allows nurses to specify "morning",
"afternoon" or "nights" for any given day - and to do this via a link embedded in
an SMS text message.
The link opens the mobile phone web-browser, where availability
can be "ticked" and submitted. Nurses can only be matched to bookings where a match
is found for their availability.
Client Bookings & Nurse Matching
The client bookings module captures all client bookings. Both the client and the
nurse must confirm bookings, and all cancellations are recorded. Nurses are matched
to bookings based on their past allocations, availability and experience.
This module alone will save hours of staff time trying to track down the right nurse
or carer
for each shift.
Timesheets, Client Invoicing and Pay
One of the most powerful features
of this software package is its ability to calculate nurse/carer pay and client
charging in one operation. The highly flexible pay and charge schedule feature allows
you to create different rates of pay and charge that operate between specific date ranges.
This allows you to increase or lower your prices and set different rates for weekends
and bank holidays. Shifts spanning different rate bands are accurately calculated
to the minute.
Pay data can be exported for import into Sage Payroll. The Sage payroll data can
then be imported back into the software so that a payslip detailing the hours worked
that make it up. The system then emails payslips to your nurses.
Client Feedback
One of your most powerful marketing tools is when your clients are saying good things
about you, and good things about the nurses and carers that you are supplying them
with.
This module will automatically prompt clients to give feedback on you, your
nurses and your carers - so that each nurse and carer is assessed by each client
that uses them at least once a month. In addition to providing your with great marketing
material (which you can back up with hard figures) it also assists you with identifying
your weaknesses, and where staff may require additional training or support.
Incident Reporting
From time to time things go wrong. The majority of issues can be resolved with training
or internal disciplinary action - but occasionally incidents must be referred to
external bodies. The software allows you to record each incident and to thoroughly
document it and the actions you have taken.
Key Benefits To You
We understand that any software purchase must deliver a return on investment. We
firmly believe that our software will save you time and money, and perhaps even reduce
your staffing levels.
All your data in one place
If your current filing system (or existing IT systems) mean that your data is various
pools around the office, and it's difficult to keep track of things or find what
you're looking for - then a BaySoft software system will solve many of your problems. The
system keeps all your data in one place, allowing you to find what you need in seconds.
Save time & money
The software is designed with time saving in mind. Tedious repetitive tasks, and time
consuming manual tasks (such as calling nurses to confirm bookings) have been replaced
with powerful, innovative routines which allow you to push a button and simply sit
back and wait for the results to come back in.
Quality assurance and compliance
Our software will aid you with your record keeping - enabling you to pass your quality
audits and inspections with flying colours. Healthcare must be delivered to a high
standard, and our software will allow you to prove that you take training and quality
and performance monitoring seriously.
Kind to the environment
Our software will help to move your company in the direction of the paperless office,
by moving much of your record-keeping into the database. This is kind to the environment,
reducing paper and toner usage as well as storage costs.
Pricing & Support
Please call us to discuss development costs and support. We would like to take the time to
meet you, understand your business and show you examples of our products. If a BaySoft solution is desirable
to your business then we can discuss costing options for, development, customisation, installation
and support. We're confident that your return on investment would not be disappointing.
If you'd like to know more about this product, please call us to discuss your requirements.
Our promise: No Sales Pressure - we believe our product sells itself.
For reasons of proprietary we cannot demonstrate this software, but we would be
delighted to discuss what a BaySoft solution could do for your business.
01792 791115